Openings
Commercial HVAC/R Technician
Summary: We're expanding and searching for talented individuals to join our dynamic team. At Henson Robinson, we don't just offer jobs. We build careers. Enjoy a workplace where you're valued and be a part of a company that's recognized as one of the best places to work.
Service Department Manager (Champaign/Urbana Metropolitan Area)
Normal Hours: 7:00am – 4:00pm Monday-Friday or as necessary
Job Overview:
The Service Department Manager is responsible for the management and facilitation, administration, improvement and profitability of the department.
Basic Responsibilities:
- Work with and assist the service dispatcher identify, organize, and coordinate service division workload
- Work closely with large projects team to schedule and manage equipment startups and warranty work
- Provide oversight and supervision of service work to ensure timeliness, quality control and customer satisfaction
- Provide top-notch communication and customer service to both commercial and residential customers
- Manage the training and development of service personnel
- Monitor field adherence to company standard operating procedures and continually making corrections/improvements as needed
- Facilitate and deliver prompt and professional proposals/solutions to customers, including small repair/replacement quotes as needed
- Assist in ordering parts and equipment in support of field staff
- Assist field staff with software, tablets and other IT issues as needed
- Assist in connecting field staff to technical support resources both internally and external to company
- Complete paperwork (and monitor performance) to ensure compliance with government and large private entities’ requirements to provide service as vendor
- Review and approve time sheets, job costing, on-call schedules, inventory, and other service-related administrative tasks
- Assist with Marketing/Advertising of service division
- Promote Importance of Safety within the department and across the company
- This position also acts as the backup Dispatcher, and primary Dispatcher when the dispatcher is out of office for any reason and may require longer hours during those times
Education/Experience:
- Minimum five (5) years of progressive experience managing a service department preferably with dispatching or direct field oversight
- Minimum five (5) years of progressive experience managing business operations
- Minimum five (5) years of progressive experience in sales or dedicated customer service
- HVAC and/or Plumbing experience is beneficial but not required.
Skills/Requirements:
- Excellent oral and written communication skills. Spelling and grammar very important.
- Superior computer skills, specifically with spreadsheets and data manipulation
- Self-motivated, extraverted, tactful, organized, results and goal-oriented professional
- Ability to work in a very demanding, high stress environment while staying calm/in-control and keeping others calm/focused.
- Financial Statement Literacy and understanding of cost accounting
- Excellent time management skills. Ability to identify priorities and make adjustments to meet all deadlines.
- Must possess a valid driver’s license.
- Must pass pre-employment drug screen.
Compensation:
- Pay and Benefits Package commensurate with experience and abilities but highly competitive and includes health coverage as well as bonus potential. Will discuss in person.