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Commercial HVAC/R Technician 

Summary: We're expanding and searching for talented individuals to join our dynamic team. At Henson Robinson, we don't just offer jobs. We build careers. Enjoy a workplace where you're valued and be a part of a company that's recognized as one of the best places to work.

 

 

Service Department Manager (Champaign/Urbana Metropolitan Area) 

Normal Hours: 7:00am – 4:00pm Monday-Friday or as necessary

Job Overview:

The Service Department Manager is responsible for the management and facilitation, administration, improvement and profitability of the department.

Basic Responsibilities:

  • Work with and assist the service dispatcher identify, organize, and coordinate service division workload
  • Work closely with large projects team to schedule and manage equipment startups and warranty work
  • Provide oversight and supervision of service work to ensure timeliness, quality control and customer satisfaction
  • Provide top-notch communication and customer service to both commercial and residential customers
  • Manage the training and development of service personnel
  • Monitor field adherence to company standard operating procedures and continually making corrections/improvements as needed
  • Facilitate and deliver prompt and professional proposals/solutions to customers, including small repair/replacement quotes as needed
  • Assist in ordering parts and equipment in support of field staff
  • Assist field staff with software, tablets and other IT issues as needed
  • Assist in connecting field staff to technical support resources both internally and external to company
  • Complete paperwork (and monitor performance) to ensure compliance with government and large private entities’ requirements to provide service as vendor
  • Review and approve time sheets, job costing, on-call schedules, inventory, and other service-related administrative tasks
  • Assist with Marketing/Advertising of service division
  • Promote Importance of Safety within the department and across the company
  • This position also acts as the backup Dispatcher, and primary Dispatcher when the dispatcher is out of office for any reason and may require longer hours during those times

Education/Experience:

  • Minimum five (5) years of progressive experience managing a service department preferably with dispatching or direct field oversight
  • Minimum five (5) years of progressive experience managing business operations
  • Minimum five (5) years of progressive experience in sales or dedicated customer service
  • HVAC and/or Plumbing experience is beneficial but not required.

Skills/Requirements:

  • Excellent oral and written communication skills. Spelling and grammar very important.
  • Superior computer skills, specifically with spreadsheets and data manipulation
  • Self-motivated, extraverted, tactful, organized, results and goal-oriented professional
  • Ability to work in a very demanding, high stress environment while staying calm/in-control and keeping others calm/focused.
  • Financial Statement Literacy and understanding of cost accounting
  • Excellent time management skills. Ability to identify priorities and make adjustments to meet all deadlines.
  • Must possess a valid driver’s license.
  • Must pass pre-employment drug screen.

Compensation:

  • Pay and Benefits Package commensurate with experience and abilities but highly competitive and includes health coverage as well as bonus potential. Will discuss in person.

 

 

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