Openings
Service Department Administrative Specialist - Champaign Office
Overview
A well- established HVAC, Roofing, and Plumbing contractor company is looking to add a Service Department Support Specialist to a growing Commercial/Residential Service Department. Reporting to the Service Manager, the Service Department Administrative Specialist must be able to help support all aspects of the service department.
Major Responsibilities:
- Manages, organizes, and files warranty claims for customers, ensures that claims are paid for all warranties, and maintains warranty log
- Registers new equipment and part warranties
- Manages commercial/residential parts ordering and inventory
- Back up for dispatching technicians
- Answers phones for service department
- Invoicing for commercial and residential service and plumbing
- Price and invoice commercial service tickets and prepaid maintenance tickets
- Purchasing of equipment, parts, and other materials and supplies. Support Service Manager and Dispatch Coordinator in other daily tasks.
- A/R collection duties and collection calls with customers for service department
- Perform other administrative support services as needed across service department
Skills:
- Must be a team player. Strong interpersonal, problem-solving, and effective communication skills are also required with a desire and ability to work and communicate as a team across all departments.
- Must have excellent communication skills as this position entails having communications with Vendors, Suppliers, Project Managers, and customers
- Must be highly organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
- Ability to work in a fast-paced environment while maintaining a high degree of accuracy.
- Experience using Microsoft applications as well as Adobe Acrobat.
- Be able to handle multiple priorities, meet deadlines, and have great follow-up skills.
- Possess the ability to work independently and in a team environment
- Computer Skills:
- Microsoft Office Suite (Excel, Outlook, Word)
Education:
- High School or equivalent required
- College Degree, Bachelor or Associate’s preferred
Benefits Package:
- Base hourly wage with overtime potential
- 401K including Company match up to 4%
- ESOP annual retirement contribution
- Health insurance
- Life insurance/ST and LT Disability
- Dental/Vision
- PTO Policy- 3 weeks earned annually
Please send resumes to attention below or email to msutton@henson-robinson.com:
Morgan Sutton, Payroll and Human Resources Manager
Henson Robinson Company
3550 Great Northern Avenue, PO Box 13137
Springfield, IL 62791 msutton@henson-robinson.com
Henson Robinson Company is an EEO/AAP/Vet/Disability Employer
Commercial HVAC/R Technician
Summary: We're expanding and searching for talented individuals to join our dynamic team. At Henson Robinson, we don't just offer jobs. We build careers. Enjoy a workplace where you're valued and be a part of a company that's recognized as one of the best places to work.
Assistant Dispatcher / Administrative Assistant - Champaign office
Historic, local mechanical contracting company is looking for a highly motivated, reliable, individual to assist in our service department. Must be well organized, proficient with technology, able to prioritize and multi-task, and be able to handle sometimes higher stress situations with a supportive/positive attitude and demeanor. Organization is very focused on healthy, positive, patient, collaborative, team-centric environment. Looking for a high performing individual who will also contribute to our already great culture.
Job Duties:
- Assist dispatch with daily functions as needed
- Answer phones, take service calls, etc.
- Field labor verification
- Wholesale invoice review and submission
- Field technician logistics
- Create and manage purchase orders
- Field software support
- Assist with service/maintenance billing
- Accounts receivable communication
- Parts/Material organization and logistics
- Recordkeeping: Building and maintaining file systems, quotes, contracts, etc.
- Will also serve as backup Dispatcher as needed
Wage/Benefit Package:
- Base hourly wage
- Bonus Potential
- ESOP (Employee Owned) Contributions
- Health Insurance
- 401k
- And more
Administrative Support Specialist- Champaign office
A well-established HVAC, plumbing, and roofing contractor is looking to add an Administrative Support Specialist. The Administrative Support Specialist will be responsible for performing accounting, transactional, and clerical duties including processing invoices, billings, maintaining accurate vendor records, filing, correspondence, and data entry. Applicants should be adaptable and be able to handle multiple processes.
Other responsibilities:
- Answer vendor/customer phone call and emails
- Reconciling customer accounts
- Take calls from the field for purchase orders and enter purchase orders
- Enter, scan, and job cost code vendor invoices
- Provide clerical and administrative support to departments and project managers
- Perform other administrative support services as needed across departments
- Assist with IT as needed
Skills:
- Must be a team player. Strong interpersonal, problem-solving, and effective communication skills are also required with a desire and ability to work and communicate as a team across all departments.
- Must have excellent communication skills as this position entails having communications with Vendors, Suppliers, Project Managers, and customers.
- Must be highly organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
- Ability to work in a fast-paced environment while maintaining a high degree of accuracy.
- Experience using Microsoft applications as well as Adobe Acrobat and/or Bluebeam.
- Be able to handle multiple priorities, meet deadlines, and have great follow-up skills.
- Possess the ability to work independently and in a team environment
Computer Skills: Microsoft Office Suite (Excel, Outlook, Word)
Education:
- High School or equivalent required
- College Degree, Bachelor or Associate’s preferred
Schedule:
- Monday to Friday
- Work Location: In person/in Office
Please send resumes to attention below or email to hvanwinkle@reliable-mechanical.com:
Heidi VanWinkle, Office Manager
Reliable Mechanical LLC
1411 Interstate Dr
Champaign, IL 61822
Henson Robinson Company and Reliable Mechanical LLC is an EEO/AAP/Vet/Disability Employer
Service Department Manager (Champaign/Urbana Metropolitan Area)
Normal Hours: 7:00am – 4:00pm Monday-Friday or as necessary
Job Overview:
The Service Department Manager is responsible for the management and facilitation, administration, improvement and profitability of the department.
Basic Responsibilities:
- Work with and assist the service dispatcher identify, organize, and coordinate service division workload
- Work closely with large projects team to schedule and manage equipment startups and warranty work
- Provide oversight and supervision of service work to ensure timeliness, quality control and customer satisfaction
- Provide top-notch communication and customer service to both commercial and residential customers
- Manage the training and development of service personnel
- Monitor field adherence to company standard operating procedures and continually making corrections/improvements as needed
- Facilitate and deliver prompt and professional proposals/solutions to customers, including small repair/replacement quotes as needed
- Assist in ordering parts and equipment in support of field staff
- Assist field staff with software, tablets and other IT issues as needed
- Assist in connecting field staff to technical support resources both internally and external to company
- Complete paperwork (and monitor performance) to ensure compliance with government and large private entities’ requirements to provide service as vendor
- Review and approve time sheets, job costing, on-call schedules, inventory, and other service-related administrative tasks
- Assist with Marketing/Advertising of service division
- Promote Importance of Safety within the department and across the company
- This position also acts as the backup Dispatcher, and primary Dispatcher when the dispatcher is out of office for any reason and may require longer hours during those times
Education/Experience:
- Minimum five (5) years of progressive experience managing a service department preferably with dispatching or direct field oversight
- Minimum five (5) years of progressive experience managing business operations
- Minimum five (5) years of progressive experience in sales or dedicated customer service
- HVAC and/or Plumbing experience is beneficial but not required.
Skills/Requirements:
- Excellent oral and written communication skills. Spelling and grammar very important.
- Superior computer skills, specifically with spreadsheets and data manipulation
- Self-motivated, extraverted, tactful, organized, results and goal-oriented professional
- Ability to work in a very demanding, high stress environment while staying calm/in-control and keeping others calm/focused.
- Financial Statement Literacy and understanding of cost accounting
- Excellent time management skills. Ability to identify priorities and make adjustments to meet all deadlines.
- Must possess a valid driver’s license.
- Must pass pre-employment drug screen.
Compensation:
- Pay and Benefits Package commensurate with experience and abilities but highly competitive and includes health coverage as well as bonus potential. Will discuss in person.